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Omar Tawakol

Vice President & General Manager

Cisco Contact Center Business Unit

Omar Tawakol is the Vice President & General Manager of the Cisco Contact Center business unit.

In this role, Omar is responsible for the development and execution of the Cisco Contact Center strategy and portfolio. Prior to this role, Omar was the co-founder and CEO of Voicea which he led until its acquisition by Cisco in August 2019. Voicea is a voice-based AI assistant platform that is used by over 10,000 companies and had attracted investments from Cisco, Google, Salesforce and Microsoft.

Prior to Voicea, Omar Tawakol was the founder and CEO of BlueKai which built the worlds largest consumer data marketplace and data management platform. BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP & GM of the Oracle Data Cloud business unit.

Omar earned an MS in Computer Science from Stanford University and a BS from Massachusetts Institute of Technology.

Articles

January 27, 2020

1

COLLABORATION

Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences

Delivering superior customer experiences is more important now than it has ever been for companies of all sizes.  In a study by Bain & Company, a 10x disparity was found between how brands perceive their customer service and how customers perceive that same service.  Their survey of 362 firms fo…

November 11, 2019

COLLABORATION

Cisco Introduces Cloud-based Webex Contact Center Portfolio at annual Cisco APJC Contact Centre Symposium

Today’s lightning speed competitive business environment requires contact centers to think outside the box in delivering new and innovative ways to win and retain customers. To accomplish this, many businesses are considering the cloud as their next logical step in helping them achieve strategic con…